Privacy Policy

Smart Australian Visas Pty Ltd
ABN: 38 616 912 531
Effective: 11 April 2025

1. Our Commitment to Privacy

Smart Australian Visas Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect information such as:

Name, date of birth, contact details
Identity documents (passport, birth certificate, licence)
Relationship, family, and immigration history
Financial, health, and character information (as required)

3. How We Collect Personal Information

We collect information through forms, emails, phone or video consultations, your client portal, and authorised third-party disclosures with your consent.

4. Why We Collect Your Information

To assess visa eligibility and prepare your application
To provide tailored migration advice and support
To comply with obligations under the Migration Act 1958

5. Disclosure of Personal Information

Your information may be disclosed to:

Department of Home Affairs and government agencies
Authorised translators, legal advisers, IT providers
Only with consent or where legally required

6. Data Storage and Security

We store your information securely using encrypted client portals, firewalls, and limited internal access. Data is backed up and securely deleted when no longer required.

7. Access, Correction, and Complaints

You have the right to access and correct your information, or make a privacy complaint. Please contact:

Privacy Officer
Smart Australian Visas Pty Ltd
Email: Karen@smartaustralianvisas.com.au
Phone: 0424293127
Mail: Suite 603/Level 6, 227 Elizabeth Street, Sydney NSW 2000

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Updates to This Policy

This policy may change over time.